Frequently Asked Questions
Learn to Swim Program
Are there classes on public holidays?
There will be NO CLASSES and lessons shall be deemed as completed.
Can I seek a replacement or makeup classes for group classes?
Yes, a replacement for a missed group class may be arranged with a valid medical certificate. Please check with our team for the terms.
Is the 5th lesson mandatory for group classes?
Yes. Additional mandatory lessons shall be charged accordingly with a top-up of a pro-rated lesson fee as swimming is a motor-skill and it requires consistency in a child’s learning.
Can I skip the lesson if my child's teacher is absent?
No. Swimwerks will arrange a replacement teacher. The replacement teacher will brief on individual students learning progression and this will ensure that this lesson will be held meaningful and smooth.
Can I withdraw my children from the group class?
Yes. However, you need to submit an advance one-month notice to our operations team (operations@swimwerks.com.sg). The one-month deposit shall offset the final month of swimming classes with us.
Can I temporarily stop my group classes?
No. Our group classes are set in a small class setting of 4 to 6 students per coach, depending on the venue. Any temporary stoppage of individuals will affect the classes.
Can I transfer my swimming time slot permanently?
Yes, there will be an allowance for a one-time transfer of timeslot. However, if you are requesting for a second time there will be an administrative charge implemented.
What do I or my child need for a swimming lesson?
A swimsuit, a towel and goggles. Any other equipment will be provided.