Terms & Conditions (Updated September 2024)

At Swimwerks, safety is our top priority. We are committed to ensuring the safety of everyone involved in our programs, including students, their parents, and our swimming instructors. We emphasise the importance of constant vigilance near water and strongly recommend that parents or guardians supervise their children closely at all times around aquatic environments.

Disclaimer:

Swimwerks, alongside our dedicated team of aquatic trainers, swim coaches, and instructors, strives to maintain the highest level of professionalism in conducting swimming classes, with a strong focus on the safety and well-being of our students. Swimwerks assumes no liability for any mishaps, accidents, injuries, or fatalities that may occur before, during, or after swimming lessons.

Registration Fee: A one-time registration fee of $50 applies to all new enrolments, as well as to former students rejoining after a three-month hiatus.

Free First Swimming Lesson: Upon signing up, new students can receive their first swimming lesson free of charge. This offer is valid for initial enrolments and is a one-time promotion before committing to a full-term or monthly plan. The free lesson applies to both private and group classes. Please note that the free trial does not waive any applicable registration fees or deposits, and full payment for subsequent lessons is required as per the stated terms.

One-Month Swim Deposit: We require a one-month deposit from all students, which will be applied to the final month’s swim fee upon withdrawal notice.

Swim Fees: 

For Private Swimming Classes

Fees are due on the 1st of each month.Invoices will be emailed in advance. Swim classes are held weekly on a fixed schedule,  excluding the 5th week of the month.To retain your slot, full payment for the month is required before classes commence.  Fees are non-refundable and non-transferable.Please include the invoice number or student’s full name in bank transfers to Swimwerks  Academy Pte Ltd, via PayNow to UEN202230375W or bank transfer to account  595152471001.

For Condo Group Swimming Classes

Fees for swimming lessons are billed in advance for each term, with options for 24 or 12 lesson packages. Classes occur at the same time and day each week, including during months with a fifth week, which might include dates like the 29th, 30th, or 31st.Lessons will proceed as scheduled unless cancelled due to adverse weather conditions, on the eve of a public holiday, or on public holidays, in accordance with condominium policies.

To secure their current slot and register for the next term, existing students must complete payment for the upcoming set of 12 lessons by the 6th lesson and for 24 lessons by the 18th lesson of the current term. Lesson times are officially reserved only after the payment has been processed.

Invoices will be emailed in advance. To retain your slot, full payment for the month is  required before classes commence. Fees are non-refundable and non-transferable.

Please include the invoice number or student’s full name in bank transfers to Swimwerks  Academy Pte Ltd, via PayNow to UEN202230375W or bank transfer to account  595152471001.

For Nordcom 1 & 2 Group Swimming Classes

Fees are due on the 1st of each month.Invoices will be emailed in advance. Swim classes are held weekly on a fixed schedule, excluding the 5th week of the month.

All swim tuition fees are quoted based on 4 lessons per month, each lesson of duration  up to 50 minutes and invoice on a monthly package basis.

Weekdays Package: $100.00 per month
Weekends Package: $120.00 per month

All fifth week lessons will be charged accordingly with a top-up of one lesson fee. (Taking  in reference to 4 lessons a month, deriving into additional lesson charge on the fifth  lesson)

To retain your slot, full payment for the month is required before classes commence. Fees are non-refundable and non-transferable.

Please include the invoice number or student’s full name in bank transfers to Swimwerks  Academy Pte Ltd, via PayNow to UEN202230375W or bank transfer to account  595152471001.

A 5% charge applies to late payments. Prompt payment by the 5th of each month is encouraged. Failure to meet payment deadlines may result in suspension from classes without notice, and no make-up classes or refunds will be offered for missed lessons due to late payments. Swimwerks reserves the right to deny participation for unpaid fees.

Transfer Policy: All classes, students, fees, and deposits are strictly non-transferable.

Refund Policy: Refund requests are considered on a case-by-case basis, subject to approval and a $20 administrative fee.

For Condo Group Swimming Classes

A one-month advance notice in writing is required for withdrawal. Any promotional offers, rebates, or credits will be forfeited during the notice period. No compensation for missed lessons will be provided, including for hospitalizations.

Please submit withdrawal requests to operations@swimwerks.com.sg or drop a WhatsApp to our hotline +65 87272458.

For Private Swimming Classes & For Nordcom 1 & 2 Group Swimming Classes

A one-month advance notice in writing is required for withdrawal. The deposit covers  the final month’s tuition, with no additional payment needed.

Procedure: If a student wishes to withdraw from their swim class in December, the school requires withdrawal notice to be provided in November. Regardless of when in November the student or parent notifies us, the deposited amount will cover the swim fee for December, and no additional payment will be required for that month.

Any promotional offers, rebates, or credits will be forfeited during the notice period. No compensation for missed lessons will be provided, including for hospitalizations.

Please submit withdrawal requests to operations@swimwerks.com.sg or drop a WhatsApp to our hotline +65 87272458.

All swimming lessons adhere to a weekly fixed schedule, offering four lessons per month. Each session includes a 45-minute swimming lesson followed by a 5-minute debriefing session between the teacher, parents, and students, totaling up to 50 minutes per session.

We kindly request that parents ensure their children maintain regular attendance and arrive early and punctually for their lessons. This is crucial to prevent any disruptions or delays. Swimwerks reserves the right to deny entry to latecomers without offering compensation or adjusting the fee for the shortened lesson.

Swim lessons are scheduled for a fixed day and time each week, totaling up to 5 lessons per month, including weeks with a fifth session.

Our group classes are designed for a small setting, maintaining a 1:4 teacher-to-student ratio, with a cap of 4 students per class.

Each session lasts 45 minutes, followed by a 5-minute debriefing between the teacher, parents, and student, culminating in a total duration of up to 50 minutes.

We urge parents to ensure their children arrive early and punctually to maximise the learning experience without disruptions. Swimwerks reserves the right to deny entry to latecomers without offering additional time or fee adjustments.

Swimwerks does not offer makeup lessons or endorse ad-hoc changes to student class assignments to maintain a focused learning environment.

A one-time request for a permanent class change may be considered on a case-by-case basis, subject to school approval.

Swimwerks retains the authority to appoint suitable instructors for all group classes. Preference for selecting swim instructors is exclusive to private lessons.

For Private Swimming Classes

Lessons are not scheduled during the 5th week of the month.

For Condo Group Swimming Classes & For Nordcom 1 & 2 Group Swimming Classes

There will be swimming lessons on the 29th, 30th and 31st of the calendar month which is the 5th week. Swimwerks operates for all days of the month, unless otherwise informed in advance to parents/students for specified periods/or days of the month in which lessons are cancelled.

For Private Swimming Classes

Swimming lessons on Singapore Public Holidays and the eves of Public Holidays are  contingent upon the approval of the venue’s managing agent. For venues like in-house  facilities or condominiums that permit swimming classes, lessons will proceed as  scheduled.

For Condo Group Swimming Classes

Singapore Public Holiday and Eve of Public Holidays swimming lessons are subject to venue’s managing agent (MCST) approval.

For Nordcom 1 & 2 Group Swimming Classes

Classes will continue as scheduled on Singapore Public Holidays.

For Private Swimming Classes & For Condo Group Swimming Classes

Requests for temporary suspension of swimming lessons will be considered on a case-by-case basis, subject to Swimwerks’ discretion and approval.

For Private Swimming Classes & For Condo Group Swimming Classes

Customers utilising Swimwerks’ services at condominiums, clubs, or any swimming facilities must verify and comply with the respective management’s rules and regulations, including the registration of swim teachers. Customers must promptly inform Swimwerks of any changes affecting pool availability, such as closures or maintenance. Swimwerks is not liable for lesson interruptions caused by facility management decisions.

Each swimming facility has its regulations, over which Swimwerks has no authority. If facility management restricts access for any reason, customers are responsible for finding an alternative location for classes to continue. Swimwerks is not accountable for changes in facility availability, and lessons halted for such reasons will still incur charges without refunds.

Immediate changes impacting service delivery should be addressed by residents with their managing agents. Customers should inform Swimwerks when lessons can resume. Charges will apply during any stoppage, as Swimwerks cannot influence these situations.

Swimwerks is not responsible for any security deposits at management offices or entrance fees for students attending classes. These costs are the responsibility of the customers or students utilising our services.

For Nordcom 1 & 2 Group Swimming Classes

Each swimming facility has its own rules, which Swimwerks respects but does not govern.

Parents and students must adhere to the regulations set by the MCST of Nordcom 1, 2, or any other designated class locations. As these facilities are managed by the MCST, all users are obliged to follow their rules.

Post-lesson, all users must dry off before exiting the pool area to maintain safety and cleanliness.

The pool is reserved exclusively for lessons and aquatic training. Students must be supervised by parents and their assigned swim instructors during sessions. Personal swimming is not permitted.

Please note, Nordcom 1 & 2 pools do not have lifeguard services; swimming is at the individual’s risk.

For Private Swimming Classes

Consistent attendance is crucial for mastering swimming skills. Our program includes diverse activities to enhance learning. In case of severe weather, such as lightning or heavy rain, which poses safety risks, Swimwerks has the discretion to alter or cancel lessons.

Safety checks are performed 90 minutes before lessons. Updates about cancellations due to unsafe weather will be communicated via WhatsApp. If bad weather arises during a lesson, activities will move to a sheltered area, if available, or students will be sent home. Unfortunately, there are no compensations or make-up sessions for weather affected classes.

For Condo Group Swimming Classes

Consistent attendance is crucial for mastering swimming skills. Our program includes diverse activities to enhance learning. In case of severe weather, such as lightning or heavy rain, which poses safety risks, Swimwerks has the discretion to alter or cancel lessons.

Safety checks are performed 90 minutes before lessons. Updates about cancellations due to unsafe weather will be communicated via WhatsApp. If bad weather arises during a lesson, activities will move to a sheltered area, if available, or students will be sent home.

Unfortunately, there are no compensations or make-up sessions for weather affected classes.

In the event of adverse weather conditions, such as when a teacher has already arrived or during a swimming lesson, instructors will promptly evacuate all students from the pool and initiate the wet weather program in a covered area, contingent upon approval from the venue’s management.

For locations lacking appropriate indoor facilities for the wet weather program, instructors will dismiss students to return home as a precaution. If feasible, and there’s a remaining minimum of 15 minutes, the instructor may call for the resumption of the class to utilise the remaining time, provided there’s no suitable sheltered area available.

Swimwerks wishes to convey that no compensatory sessions or fee adjustments will be offered if our instructors have reached the venue or have started the session but are hindered by poor weather conditions. Such circumstances are treated as the delivery of services for the swimming lesson, without entitlements to session cancellations or fee modifications.

Swimwerks retains the authority to determine the most suitable course of action for swimming classes under challenging weather conditions.

For Nordcom 1 & 2 Group Swimming Classes

Maintaining consistency is crucial for mastering swimming and developing motor skills, which necessitate regular practice and correction to learn proper techniques effectively.

Our ‘Learn to Swim’ program is designed to accommodate a variety of training activities suitable for all weather conditions. These include fitness and stretching exercises, stroke techniques and corrections, static drills, water safety education, and basic lifesaving skills. We emphasise the importance of timely and regular attendance for all students.

Weather conditions such as lightning or heavy rain can pose significant safety risks and are beyond our control. In the event of such weather conditions, which compromise visibility and safety, Swimwerks and our instructors reserve the right to cancel water based lessons and switch to our indoor wet weather program.
If adverse weather conditions arise after the instructor’s arrival or during a lesson, the instructor will promptly move all students to a sheltered area to continue with the wet weather program.

Please note that no make-up sessions or fee adjustments will be provided for lessons affected by inclement weather once our instructors have arrived at the venue.

Swimwerks retain the discretion to determine the most appropriate course of action under such circumstances.

For Private Swimming Classes

A minimum of four lessons per month is required for consistent progress. Make-up lessons for missed sessions due to weather or personal reasons must be scheduled. Notifications for lesson postponements must be made 12 hours in advance via WhatsApp to avoid charges. Make-up lessons depend on availability and may involve substitute teachers. No compensation is provided for missed group sessions.

For Condo Group Swimming Classes

In our group lessons, we treat any absences as a session completed, there are no make-up classes or adjustments to swimming fees. This approach stems from our commitment to maintain small class sizes, capped at a maximum of four students, to facilitate efficient and effective learning. The small class size ensures personalised attention and fosters a conducive learning environment, making it impractical to accommodate make-up sessions. Additionally, this policy prevents the disruption that can occur from having students of varying ages and skill levels joining and leaving sessions, which could hinder the cohesive progress of the class.

For Nordcom 1 & 2 Group Swimming Classes

For group lessons, any missed sessions will be considered as completed, and there will be no provision for make-up lessons or fee adjustments.

Absences, regardless of the reason, will count as a completed session. The policy accounts for the allocation of time and resources for the scheduled lesson, which will proceed and be deemed completed even in the absence of all students.

For Nordcom 1 & 2 Group Swimming Classes

Swimwerks does not accommodate temporary pauses in swimming lessons. Exceptions may be considered on a case-by-case basis, subject to approval by our management team.

For Private Swimming Classes & For Condo Group Swimming Classes

One credit session per term is allowed with valid medical proof. Hospitalisation leaves are considered on a case-by-case basis. Medical documentation must be submitted within 14 days of absence. Please submit your request to operations@swimwerks.com.sg or via our WhatsApp hotline +65 87272458.

For Nordcom 1 & 2 Group Swimming Classes

Valid Medical Proof

Swimwerks allows for one (1) credited session per term (12 lessons) upon presentation of valid medical documentation, evaluated on a case-by-case basis.

Hospitalisation

Hospitalisation documentation may be submitted for consideration. Swimwerks reserves the right to offer a prorated fee adjustment based on individual circumstances.

Note: It is the responsibility of parents to provide medical documentation to the Swimwerks operations team via email at operations@swimwerks.com.sg. Failure to submit the required documentation will result in the forfeiture of the session credit.

Medical certifications must be submitted within 14 days of the missed session; submissions beyond this period will not be accepted.

For Private Swimming Classes

Swimwerks operates year-round. Two lessons can be waived in December with 30-day advance notice and proof of travel plans. Failure to provide timely notice will result in full charges for the month. Please submit your request to operations@swimwerks.com.sg or via our WhatsApp hotline +65 87272458.

For Condo Group Swimming Classes

Swimwerks operates year-round. Two lessons can be waived in December with 30-day advance notice and proof of travel plans. Failure to provide timely notice will result in full charges for the month. Please submit your request to operations@swimwerks.com.sg or via our WhatsApp hotline +65 87272458.

For Nordcom 1 & 2 Group Swimming Classes

Swimwerks operates year-round, including during school holidays. For group lesson students who provide valid travel notices, Swimwerks will, in good faith, allow a waiver for up to two (2) lessons during the December school holiday period.

A 30-day advance notice and proof of travel (airline tickets, hotel bookings, visa documentation) must be submitted to our team via email for approval. Failure to provide the necessary documentation will result in the sessions being considered as completed without compensation.

Swimwerks follows the Swim Schools International (SSI) and Swimsafer syllabus. Swimwerks in collaboration with SPORTS SG, Swimsafer tests are scheduled twice a year, and eligibility requires 80% attendance. The decision to register for assessments is optional. Results from assessments are final by the testing organisation and/or school, with retest charges applicable.

All test bookings are subject to the availability and conditions in accordance with Swimwerks and the relevant government agencies. Assessment charges will apply accordingly.

Swimsafer assessment as well as third party swim assessments are not within Swimwerks’ call to decide on the venue, date and time. For all third parties swim assessment, syllabus will be conducted either in a public training pool and/or competition pool in the premises.

For more details, please refer to our website or contact operations@swimwerks.com.sg.

At Swimwerks, we prioritise the recruitment, careful selection, and training of highly skilled swim instructors, understanding that the nature of swimming and its instruction necessitates precise postures, positioning, and movements. Inherent to the teaching process, physical contact is sometimes necessary to provide the support, guidance, and correction needed for mastering proper techniques, ensuring progress, and addressing emergencies.

We place our utmost trust in the professionalism of our swim instructors during all lessons.

Should you have any concerns or feedback, we encourage you to contact the Swimwerks Management Team at operations@swimwerks.com.sg.

Swimwerks reserves the right to reassign, reschedule, or change the instructors for any swim class as deemed necessary by the school.

Following the confirmation of your child’s swim lessons, our administrator will include your contact number in the class’s WhatsApp group for updates solely from the school administrator.

For additional assistance regarding class matters, please contact us at:

Email: operations@swimwerks.com.sg
Office Hotline: +65 6805 8186 (10:00 AM to 5:00 PM)
WhatsApp Hotline: +65 8727 2458 (10:00 AM to 5:00 PM)

All photographs and videos captured during any Swimwerks sessions become the property of Swimwerks Asia Pte. Ltd. and its subsidiaries.

Swimwerks retains the right to use any such photographs and videos for promotional purposes without requiring the explicit permission of those featured. These materials may be utilised in various Swimwerks publications or media, including but not limited to brochures, invitations, books, newspapers, magazines, television, websites, and social media platforms.

We are committed to respecting the privacy of individuals; therefore, images and videos will not be personally identified without obtaining written consent from the subjects, their parents, or legal guardians.

Participants who do not wish their images or videos to be used must inform Swimwerks in writing at operations@swimwerks.com.sg.

Unauthorised use, copying, alteration, or modification of Swimwerks’ media by any non affiliated person or organisation is strictly prohibited without prior approval from Swimwerks.

SWIMWERKS RESERVES THE RIGHT TO AMEND THESE TERMS AND CONDITIONS AT ANY TIME WITHOUT PRIOR NOTICE.